How to Submit a Ticket
Please follow our guidelines in order for it to be answered at a faster rate.
Step One - Ticket Creation Rules
Only ONE ticket per issue/item please. When a ticket is created we are notified, and as such there is no need for multiple. It can even hamper us.
Rule One - Don't Directly Contact Technician
Direct contact with technician is prohibited unless coordinating position and time onsite. We will address your issues in due time.
Step Two - Include the Following
When creating a ticket, please include your availability schedule for diagnosis and contact info. This helps with ticketing.
Rule Two - Changing Ticket Priority
Any change in priority to a ticket is to be coordinated through main office. Do not try to bypass ticket priority by nabbing our technicians.
Step Three - Add Details
When creating tickets for computer issues include: PC name, date/time, person logged in at time of issue/occurrence and the issue its having.
Rule Three - You Must Respond Back if Issue Persists
Customer will be given 3 business days to respond to ticket action taken or it will be considered closed/resolved.